2025 Annual Education Conference

Thank you for joining us for the 2025 ICA Annual Education Conference in New Orleans September 28-30, 2025. The session slides can be accessed here.

Course Details

Day 1 - September 29
Ask Us Anything - A Senior Disability Leader Panel (Disability)
Change is Coming: Current and Future of AI Tools for Fighting Fraud (Fraud & Risk Management)
Exploring Leave Through the HR Lens: A Practical Employer's Guide (Absence Management)
Human + Machine: charting AI's impact across the claims continuum (Insurance Technology & Analytics)
From Courtroom to Claims Desk: Legal Updates You Need to Know (Law)
Foundations of Life Claims Roundtable: Essential Knowledge for Claims Professionals (Life & Annuity)
Measure This! Interactive Roundtable Discussion on How Disability Carriers Measure Success (Disability)
Prevention and Recovery: The Potential of GLP-1s in Reducing Disability Claims (Disability)
Wanted: Dead or Alive? Combating Foreign Death Claim Fraud (Fraud & Risk Management)
Beyond the Basics: Advanced Strategies for Effective Claims Management (Health & Long Term Care)
Attorney-Client Relationship and Privilege: Applying and Preserving It (Law)
Money Matters: Best Practices for Collaborating with Funding Companies (Life & Annuity)
Changes at the Social Security Administration and the Effect on Benefits (Disability)
Customer-Centric Communications: Expanding our Focus in LTCi Claims (Health & Long Term Care)
It’s Not Too Late: Viable Challenges to Life Insurance Policies 2+ Years After Issue (Law)
Annuity Roundtable (Life & Annuity)
Intriguing Claims To Sharpen Your Detective Skills (Life & Annuity)
Underwriting: We're talking about it again (Reinsurance)
Day 2 - September 30
Pick Up The Phone - Mastering the human interaction aspects of DI Claim calls (Disability)
Let's Discuss Stable & Maturity (Fraud & Risk Management)
Living Benefit Claims Reexamined: Multidisciplinary Insights for Complex Cases (Health & Long Term Care)
Reimagining Claims - A design thinking workshop (Insurance Technology & Analytics)
Back to the Basics in the Big Easy - a party covering claims scenarios and best practices (Law)
Bridging the Claims Talent Gap: Empowering the Next Generation Through Knowledge Transfer (Life & Annuity)
Legal Year in Review (Disability)
Beyond the Sopranos: Organized Crime Groups and How They Are Targeting Insurance (Fraud & Risk Management)
Claim your answer at the Jeopardy Claim Masters Showdown (Health & Long Term Care)
Lapse Litigation Update - California and Beyond (Law)
Leveling Up Life Claims Knowledge One Roundtable at a Time (Life & Annuity)
Let's talk about Reinsurance (Reinsurance)
Bridging the Gap: Integrating Paid Family Leave & State-Mandated Leave with Disability Benefits (Absence Management)
Intelligent Claims Technology & Automation Deployed (Disability)
Claimant Confessionals: Sins of Omission versus Sins of Commission (Ethical Situations and How to Address Them) (Disability)
AI Blueprints for the future: How carriers are using AI today to transform claims and case studies that support utilization (Insurance Technology & Analytics)
LTD Litigation: What's Happening with Long-Covid? (Law)
Navigating the Intersection of Claim Files, Audits, Attorney Client Privilege and Depositions with Industry Experts (Life & Annuity)
Dissecting Disability: Managing Complex Claims for Physicians, Dentists, and Attorneys (Disability)
From Paper Trails to Digital Deceit: The Evolution of Insurance Fraud (Fraud & Risk Management)
Is your claim for Real real? (Insurance Technology & Analytics)
Should We Call the SIU? (Law)
From Grief to Gratitude: How to Elevate Death Claims and Ease the Burden on the Beneficiary (Life & Annuity)
Adventures in Reinsurance: The Basics & More (Life & Annuity)
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